Procedure: A World Café begins with a welcome and explanations of the exact procedure and the function of the hosts. The hosts are the fixed moderators or discussion leaders at the respective tables (core team agency and customer). In consecutive discussion rounds of 15-20 minutes, selected questions or problems are to be discussed simultaneously at several tables. In each round, the workshop participants write, draw and scribble what they think is most important on the paper. After each round of discussion, participants move to the next table. The hosts remain at their fixed table, welcome the round of discussions of new participants, summarize what has been discussed so far and get the discussion going again in their role as moderator.

Illustration of the World Café method

Properly chosen questions are the linchpin of the World Café. An exciting formulation of the questions should arouse the participants' curiosity and stimulate the conversation. At the same time, the questions must be catchy and understandable. The prerequisite for a successful workshop is a friendly, clear and open atmosphere at the tables, so that all participants can contribute to the successive discussions.